Support
Refunds and cancellations
We want every NomadPeak Outdoors order to feel right from checkout to delivery. Use this guide for cancellation and refund requests.
Cancelling an order
Contact us as soon as possible if you need to cancel. If your order has not been packed or shipped, we can cancel it and arrange a refund to your original payment method.
- Include your order number, name, and email address.
- Orders already shipped may need to be returned before a refund is completed.
Refunds
Approved refunds are sent back to the original payment method. Your bank or card provider may take a few business days to show the funds.
- Refunds may be full or partial depending on the item condition and order status.
- Shipping fees may be non-refundable once an order has been dispatched.
- Faulty or incorrect items will be reviewed by our support team.
Request help
Email our support team with your order details and a short note about what happened.
customercare@nomadpeak.au